Service Desk Analyst London (Hybrid)

The Opportunity

A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users.The Role

As a

Service Desk Analyst , you will:Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups.Troubleshoot and resolve hardware, software, and network issues.Manage incidents, service requests, and alerts through a ticketing system.Perform software deployments, routine maintenance, and user onboarding/offboarding.Ensure compliance with ITIL processes and documentation standards.Deliver outstanding customer service in a busy IT support environment.What We re Looking For

2 3 years experience in a busy IT Service Desk environment.Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem and Azure), and Exchange Hybrid.Experience with Intune for device management (highly desirable).Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous).Excellent communication, problem-solving, and multitasking abilities.Enthusiastic, approachable, and confident in user-facing support.Working Pattern

Hours : Monday to Friday, shifts covering

08 00 .Weekly Hours : 33.75 hours, providing excellent work-life balance.On-call : Occasional evening or weekend duty, paid in line with company policy.Hybrid Working : 3 days in office, 2 days from home.Probation : First 3 months fully office-based for training and integration.Why Join Us?

Competitive salary and overtime pay for on-call duties.Shorter working week at

33.75 hours

while retaining a full-time salary.Hybrid working model with strong support for work-life balance.Career development opportunities, including exposure to advanced IT infrastructure and security tools.Private healthcare, pension contributions, and access to wellbeing programmes.Collaborative and inclusive culture where your contribution makes a real impact.

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