Group Service Desk Manager Permanent / Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key ResponsibilitiesLead and manage the group''s service desk teams to deliver outstanding technical support and customer service.Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction metrics.Act as the escalation point for major incidents, ensuring timely and effective resolution and communication.Drive a culture of continuous improvement, analysing service desk performance and implementing initiatives to improve service delivery.Standardise processes, tools and reporting across regional service desks.Collaborate with the senior leadership team to align service desk strategy with overall business objectives.Maintain strong relationships with key clients, ensuring service quality and pr