Service Desk Engineer Maidenhead (Office Based) Up to £27,000 + Company Benefits This is a hands-on support role within a growing managed service provider offering tailored IT and communications solutions. As a Service Desk Engineer, you ll provide first-line technical support to a wide range of clients, resolving issues remotely across Microsoft environments. You ll be based long-term at the company s Maidenhead office. The role combines day-to-day troubleshooting with opportunities to work on project delivery alongside senior engineers. What s on offer: You ll join a collaborative team in a company that values practical expertise and customer focus over rigid, one-size-fits-all support. The business supports over 275 UK organisations and continues to grow through strategic acquisitions. In return, you ll benefit from hands-on training, long-term development, and exposure to a broad range of technologies across diverse client environments. What we re looking for: 1 2 years experience in a service desk or technical support role, ideally within an MSP environment. Strong troubleshooting and customer service skills Good knowledge of Microsoft 365, Windows 10+, and Windows Server 2012+ Experience with Active Directory/Entra, Microsoft Intune, SharePoint Online, and Teams Have an understnaidng of networking principals and troubleshooting. Ability to prioritise tasks and manage workload in a ticketed environment Excellent communication and documentation skills Logical, methodical