IT Support Analyst (Apprentice or Junior Route - development role)Location: Basingstoke Salary: 18,000- 23,000 depending on experience Benefits: Excellent benefits packageLooking to launch your career in tech support? This is a brilliant entry point into a global IT environment where you''ll receive structured training, hands-on experience, and exposure to industry-grade tooling and processes. Whether you''re fresh out of college or starting a new career chapter, this 18-24 month development role will give you the skills and platform to progress into a permanent IT support role.You''ll join a collaborative and growing team, supporting 1,500+ users across the UK and international sites. From troubleshooting issues to supporting onboarding, asset management and documentation - every day brings variety and learning opportunities.What you''ll be doingSupporting end users via phone, email and in-person with IT issues across hardware, software and networksLogging, documenting and managing incidents using an ITSM systemAssisting with onboarding/offboarding, device setup, account creation and supportShadowing experienced IT team members and gradually taking ownership of 1st line support ticketsHelping maintain technical documentation and knowledgebase articlesGaining hands-on exposure to tools like Active Directory, Microsoft 365, networking tech and moreLearning how to troubleshoot OS, software, and infrastructure issues in a live environmentWhat you''ll bringA real passion for IT a