IT End User Support Analyst, Basingstoke, -31-38k + Benefits including private Medical, Hybrid Working).

Career Switch / IT Career available in an IT Support Team.

Are you a people-first problem-solver with a passion for technology and hands-on IT support? This is a great opportunity to join a global IT team supporting critical infrastructure and manufacturing environments-not just from behind a service desk, but actively resolving real-world IT issues on the ground.

Whether you''re early in your IT career or have a few years of experience, this is your chance to part of a genuinely collaborative, multi-site support operation - where you will not just sit on a support desk.

You''ll be part of a global team supporting 1,500+ users across manufacturing and corporate environments. From setting up and troubleshooting devices to managing on-site hardware and supporting user onboarding/offboarding, you''ll be doing more than repeat ticket resolution-this is about real troubleshooting and end-to-end ownership of issues.

There''s some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you''ll be the face of IT-ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.

If you are looking for something new, and have a good grounding in troubleshooting hardware, applications, networking and Microsoft 365 tools and have Familiarity with tools like Active Directory, Intune, Windows OS and Office 365.

There is a great benefits scheme including Private Medical, 26 days holiday, Buy/sell holidays, up to 9% employer pension and a whole suite of other benefits.

The office is Basingstoke there''s some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you''ll be the face of IT-ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.

Join a hands on, high autonomy support team working in a customer facing environment with regularly desk side & field work.

Due to the nature of the organisation, you would need to pass a security vetting.