Talent Guardian is proud to be supporting a fast-growing, forward-thinking business in the search for a Customer Service Executive to join their collaborative and high-performing team in Poole. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer experiences while working closely with internal teams to ensure smooth order fulfilment and operational efficiency.You will play a key role in managing customer relationships, resolving queries, and supporting the end-to-end order process. This position requires strong communication skills, attention to detail, and the ability to work proactively in a busy commercial environment. Key Responsibilities Managing inbound and outbound customer calls and emails Handling order queries, delivery updates, returns and complaints Maintaining accurate records of customer interactions within the CRM system Supporting account management activities and identifying opportunities to enhance customer experience Liaising with internal teams including logistics, purchasing and operations Monitoring order status and providing customers with timely updates Using internal systems to track orders, resolve issues and support service delivery About You Previous experience in a customer service or customer support role Strong communication and relationship-building skills Highly organised with excellent attention to detail Comfortable working in a fast-paced, target-driven environment