About the Customer Service role:We are working with a well-established manufacturing business in Poole who are looking to employ a confident, people-focused Customer Service Advisor in their busy head office team. This is a front line role, ideal for someone who enjoys speaking with customers as well as being a point of contact for internal teams, resolving queries, and taking real ownership of their own tasks, from start to finish. The Customer Service Advisor Role Manage customer accounts, including contract support and renewals Take ownership of customer queries and complaints through to resolution Proactively follow up on customer interactions and identify service improvements Prepare accurate quotes and process customer orders Log and resolve complaints in line with internal procedures Schedule appointments on behalf of the services team, and manage customer updates Maintain accurate records on internal systems (previous ERP / CRM systems experience would be ideal) Contribute ideas to enhance the overall customer experience Provide general administration support to the team as required What We re Looking For Ideally, a minimum of 2 years customer service experience (over the phone, via email and in person) A confident communicator with a friendly telephone manner Solutions focused, with experience of handling complaints and more complex queries, in a calm, professional manner Highly organised and able to multitask PC Literate, ideally having had some experience of w