Product Owner - Salesforce / CRM / Customer Management Bristol or London - 3 days a week onsiteup to 67k + 15% Bonus + 28 days holiday + Private Medical + 15% pensionAre you passionate about delivering exceptional customer journeys through intelligent, personalised communication? We''re looking for a Product Owner - CRM / Customer Management to join a dynamic team to help shape smarter customer experiences and to lead the evolution of the company''s CRM capabilities and customer communication tools.About the RoleIn this pivotal role, you''ll bridge the gap between stakeholders and development teams to deliver impactful CRM and customer communication solutions. From push notifications and in-app messaging to email and SMS, you''ll champion the tools and strategies that enable meaningful, data-driven customer interactions.As a Product Owner, you''ll define, prioritise and manage the product backlog, ensuring each user story supports both customer needs and business goals. You''ll work cross-functionally, aligning closely with Engineering, Data, UX/UI, Scrum Masters, and Product Managers to bring innovative solutions to life.What You''ll DoDrive the implementation and evolution of the Salesforce CRM platformsLead the development of communication tools like push, email, in-app, and SMS.Own and prioritise the product backlog, ensuring clear, actionable user stories.Collaborate with stakeholders to align product vision with business value.Analyse customer engagement data to inform