Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Complaints Investigator for the 3 months ongoing, at the rate of 30.88 per hour umbrella Job responsibilitiesCurrently seeking candidates with extensive complaints handling experience, particularly in relation to housing, repairs, homelessness and public realm complaints. You will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. you will also need an element of tact and diplomacy but the tenacity to follow investigations through to completion.Responsibilities 1. Provide updates where appropriate to senior managers, the Chief Executive and the Leader on contentious and high profile complaints.2. Lead and assist departments in learning from complaints and using them to drive service improvements.3. Produce reports setting out the conclusions arising from investigations together with associated recommendations for the Complaints and Casework Manager, the Chief Executive and other senior managers.4. Make decisions on corrective actions and compensation payments and develop strategic solutions to ensure that the service improvements arising from complaint investigations are implemented.5. Coordinate and respond to Local Government and Social Care Ombudsman and Housing Ombudsman enquiries and