BDS are currently recruitng for two Complaints Officers to work with a leading Housing Association in the Hammersmith area. Your primary role is to proactively manage Stage 1 written complaints serving as the first point of contact for customers who are expressing concerns or dissatisfaction, employing empathy, problem-solving skills, and proactive communication to address their issues effectively. Duties: You will be the gate keeper for the Complaints Service and you will be the first point of contact for handling escalated service enquiries. You will be responsible for triaging and assessing customer concerns, providing appropriate solutions and where possible service recover the issue raised. You will be able to multitask and swiftly understand the best route for the customer to resolve their dissatisfaction, by either service recovery or logging a formal complaint to be investigated. This role requires proactive engagement with customers, effective problem-solving skills, and a focus on delivering exceptional service recovery experiences by triaging customer concerns effectively and with the customer in mind. Location; Hammersmith, Hybrid, 2 days in the office, 3 days at home. Pay rate 22.27 PAYE or 29.45 UMBRELLA This is a temp ongoing role to start ASAP with potential to become permanent for the right person!