Salary: £27,025 - £30,029 pa Location: London Hybrid (2 days in office, 3 days working from home) Contract: Permanent Hours: Full-time We have an exciting opportunity for a Hearings Support Officer to join our Hearings team, to provide an efficient customer service to internal and external visitors attending hearings. The Hearings Support Officer deals with front-line face to face, telephone and email enquiries, providing a professional and welcoming service at all times. The Dental Professionals Hearings Service (the Hearings Service), conducts hearings for cases investigated and brought by the General Dental Council (GDC). Cases are adjudicated by independent committees consisting of lay and dental professional panellists. The Hearings Service is administratively separated from the GDC. Hearings are formal adjudication proceedings. Decisions made at hearings can have serious consequences for the dental professionals and can be difficult and stressful for all those involved. Cases often include patients, witnesses and legal representatives. About the Role: To provide general on the day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met. Meet unrepresented registrant s and witnesses including vulnerable witnesses, at the hearing to explain the hearings process and answer any initial questions they have and provide continued / additional support throughout their attendance. Provide a welcoming and professional fac