Job Title: HIA Support OfficerLocation: Local authority based in TwickenhamHourly rate: 18.27 PAYE/ 24.14 UmbrellaContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP StartThis is a full-time office role and hybrid working is not available at this timeRole Purpose:To provide a comprehensive support service to the HIA, who carry out adaptations to enable clients to live independently in their homes and community.Job Duties:To have a detailed knowledge of the processes and work of the HIA to effectively deal with all initial enquires coming into the team and to collate and store all information required by the HIA to process grants and carry out adaptive works.To have empathy with clients who are vulnerable because of a physical disability, age related mobility problems, learning difficulties and/or mental health problems and to deal with such enquires with sensitivity and understanding.To be responsible for contacting clients, agencies and organisations to obtain information required by the HIA. This will include obtaining permission from landlords, clients and Housing Associations for work to proceed, dealing directly with solicitors in relation to land registry charges, Occupational Therapists, Contractors and sending out and collating customer satisfaction surveys.To use Civica, Saffron, Integra and other IT systems and databases to store and retrieve client information, raise orders, process invoices for pay