Based from our offices in Bedford, you ll combine office and being out on-site flexibility in line with our hybrid approach. There will be frequent travel required across our geography with this role to visit development sites and customers and therefore access to a car is essential. About the Role We have an exciting opportunity to join our Aftercare Team as a Customer Care Officer. In this customer-facing role, you ll be the first point of contact for new homeowners, supporting them as they move into their new homes and throughout the warranty period. You ll ensure customers receive high-quality, responsive service and the information they need to settle in confidently and comfortably. You ll manage aftercare services, investigate and resolve defects and complaints, and deliver a high-quality customer experience from handover through to the end of the warranty period. You ll also help customers understand how to operate and maintain their homes safely and efficiently, including providing home demonstrations and carrying out sales completions for shared ownership homes. Key Responsibilities Act as the main contact for new homeowners, providing guidance and support. Investigate and resolve customer complaints and defects, including on-site inspections. Coordinate and deliver home demonstrations and familiarisation events. Complete sales completions for shared ownership homes. Liaise with contractors and internal teams to ensure timely and effective resolution of is