Customer Care AgentWe are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join the exceptional Supporter Care team.Position: Customer Care AgentLocation: Milton Keynes Hybrid (2 days per week in MK office)Hours: Part time and Full-timeContract: x 1 Permanent Full Time - 36.5 hours per week, x 1 Permanent Part Time - 22.5 hours per weekSalary: £25,080 pro rata, per annum plus good range of benefitsClosing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identifiedInterview Date: Interviews: 11th November 2025About the RoleThis role delivers high quality customer service to supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.Key ResponsibilitiesCreate and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.Effectively resolve complaints from supporters within agreed SLA s, in a way that maintains their support of the charity.Carry out outbound calls to supporters to encourage them to maintain and increase their support and Sponsorship. Ensuring retention KPI s are achieved, and cancellations are minimi