Overview

Bluecrest is a health intelligence company. Position: Central Operations Manager – Worthing, West Sussex.Full time, Temporary – 9 Month fixed term contract/Maternity Cover. Up to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract).Led by Kim, you’ll oversee the daily management of operations for our Field Support Team; Emily, Abbie, Tara and Issy, and our Resource Planner; Becca. Externally, the team is flexible and quality-focused; internally, they value collaboration, individuality, and open communication. You’ll bring strong communication, collaboration and a high level of leadership and support.What can we offer you in return?

Balance and Support, Learning and Development, Financial and Lifestyle, Health and Wellbeing.

Responsibilities

Designing, implementing, and continuously reviewing our operational policies and procedures to improve efficiency and productivity

Leading and overseeing daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliant

Managing and supporting a diverse team, including remote and field-based staff, fostering a culture of accountability, compassion, and continuous improvement

Monitoring key performance indicators (KPIs) and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centred

Collaborating cross-functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements

Ensuring compliance with all relevant regulations and standards

Identifying and mitigating operational risks, maintaining robust incident reporting, risk assessments, and contingency planning

Championing continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery

Preparing and presenting operational performance reports to senior leadership, highlighting achievements, risks, and improvement plans

Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration

Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment

Resolving remote work challenges, including technology access, communication barriers, and service continuity issues

Ensuring field support coverage 7 days a week, between 6am and 10pm, to uphold safe and responsive care delivery standards

Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 140 staff members

Forecasting future resource needs, aligning workforce planning with business growth and project timelines

Maintaining and optimising resource planning systems, ensuring data accuracy and usability

Providing training and guidance on resource planning tools and processes, promoting consistency and capability across teams

Preparing and presenting regular reports on resource utilisation and planning to senior management

Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources

Participating in the on-call rota, ensuring operational leadership and support outside of standard working hours

Hours

37.5 hours per week

These hours can fall any times between 6am and 10pm

These hours can fall any days between Monday and Sunday

Hours will be allocated to you based on requirements/need

On call hours will be required on a rota basis for this role

Hybrid – 2 days per week in the office (Tuesday and Wednesday)

Full time, Temporary Maternity Cover contract – 9 months minimum with the possibility of extension

Requirements

Minimum 2 years’ experience in a senior operational leadership role, demonstrating strong people management and service delivery oversight

Proven ability to lead geographically dispersed teams, including remote and field-based staff, ensuring consistent performance and engagement

Exceptional communication and stakeholder engagement skills, with the ability to influence, negotiate, and build collaborative relationships across all levels

Advanced planning and organisational capabilities, with experience managing complex, multi-site operations and resource allocation

High-level analytical skills, with the ability to interpret data, identify trends, and drive evidence-based decision-making

Resilient and solutions-focused, able to manage competing priorities, resolve operational challenges, and maintain service continuity under pressure

Confident and professional communicator, both written and verbal, with a natural ability to engage others and foster trust

Proficient in Microsoft Office Suite and operational systems, including resource planning tools, communication platforms, and performance dashboards

Accountable and dependable, with a strong sense of ownership and responsibility for outcomes and team performance

What We’d Like You To Have

Experience in resource management or workforce planning, within a healthcare or service-based environment would be desirable

Knowledge of digital tools and technologies that support remote work, operational efficiency, and team collaboration

Experience contributing to CQC inspections or audits, with a clear understanding of regulatory expectations and evidence gathering

Other informationReady to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you. Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest. We’re excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are rooted in diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work. This commitment is part of our purpose and approach as an organisation.

Other Info

Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. All convictions, cautions, and bind-overs—including those considered ‘spent’—must be disclosed as part of the application process.

We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly.

Any personal information you provide will be handled in accordance with our Privacy Policy.

Please be aware that we are currently unable to offer visa sponsorship for this position.

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