Who are we?Founded in 1992, Galliard Homes is one of London''s largest privately-owned property development and management group, with over 250 employees and a 4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands.Galliard Estate Management, known as GEM, is our in-house property management business. GEM manages over 35 developments, covering a wide range of residential and mixed-use schemes, from high-rise to high-end, across both private and affordable properties. The PositionWorking alongside the wider accounts department, as well as our property managers, a Credit Control and Legal Administrator is responsible for recovering funds from outstanding payments from leaseholders and issuing legal documents while partnering with the wider service charge accounts team.This position is based in our Head Office in Loughton, Essex, five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday of 09:00am - 17:00pm on Fridays.Duties include but are not limited to:Proactively manage and recover service charge arrears through telephone, email correspondence and arrears letters.Negotiate and agree payment plans with leaseholders in line with company policy.Produce instructions to debt recovery and ensure follow ups and enquiries are responded to. Prepare and issue legal packs (LPE1s) for property sales and re-mortgages and respond to leaseholder and solicit