Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You''ll Do: As a 1st Line Service Support, you''ll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here''s what you can expect:Provide proactive, customer-focused support in a face-to-face setting.Utilise your problem-solving and people skills to assist users efficiently.Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).Identify recurring issues and escalate them to relevant teams for further investigation.Build strong relationships with team members and end users alike to foster a collaborative environment. What We''re Looking For:To succeed in this role, you should have:Excellent customer service skills with a calm, assured, and empathetic approach.A knack for teamwork and relationship-building.Basic understanding of ITSM systems; prior experience is a plus.Eagerness to learn and acquire new technical skills.Exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron and Nexthink is beneficial, though training will be provide