Are you a 1st Line Technician ready for your next career move?Maybe you''ve been in your current role for a year or two and feel it''s time to step up?We''re partnering with a long-standing client who''s looking to welcome a new team member on a permanent basis.While you''ll certainly continue to grow your technical skills (as with any IT role), what truly sets this opportunity apart is its emphasis on customer service and user experience.If you''re someone who thrives on delivering outstanding service, has a natural way with people and knows how to make a great impression over the phone, we''d love to hear from you.Your next move starts here:Up to 27k per annum DOE + 5% performance-based bonusOngoing training and certifications - Stay ahead in IT!Team socials and supportive environmentCareer progression opportunitiesWhere You Fit In:Handle incoming customer communications, to ensure you impress with excellent service and uphold the business'' strong reputation.Build and maintain great relationships with customers and third-party partners, working together to achieve success.Manage and resolve service cases in their IT tool, maintaining high standards for service levels and communication.Improve their service desk tools, like updating the knowledge base, customer guides, and processes.Take advantage of a supportive work environment to grow your skills, while helping colleagues grow too.Learn about small and medium business IT solutions, including Microsoft Windows, Office 365