6-month contract - hybrid working (3 days on site, 2 days WFH) - 24K FTEOur client is based in Wokingham (parking available) and seeking a graduate from a Finance / Accountancy background (ideally) to join their Accounting Support Team.Answer 1st line customer support telephone calls and emails, providing exceptional customer care Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.Build knowledge of products and use this to offer customers support to ensure they have the best experience Raise enhancements requests/defects to be reviewedAssist existing and prospective customers with general sales enquiries, taking payments where necessarySuggest new ideas or improvements to support materials (FAQ''s, user guides and Knowledge Base)Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.What we need:-A university degree which includes Accounting and/OR have AAT equivalent qualificationAt least 6 months Customer Service Experience Confident, calm and concise telephone manner Clear communication both written and spokenAn analytical and organised approach to problem solvingThe ability to interact positively with customers at all levelsTo work well under pressureWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new positi