A West London local authority is seeking a dedicated and community-minded Resident Involvement Support Officer to join its Housing and Environments Directorate. This is a fantastic opportunity to help shape inclusive services and strengthen community connections.

You''ll play a key role in supporting resident participation, managing community centres, and delivering equality and diversity initiatives. If you''re passionate about making a difference and thrive in a collaborative environment, we''d love to hear from you.

• Resident Involvement Support Officer
• Public Sector - Local Authority
• Temporary Role - 3 months (possible extension)
• Full Time - Monday to Friday, 35 hours per week
• -25 per hour PAYE / -32.53 per hour Umbrella
• Hybrid Working - Tuesdays, Wednesdays and Thursdays in office but flexibility is expected. As part of these in office days, there will be the need to visit community centres.
• IT Equipment Provided
• ASAP Start

• Support Vulnerable Residents:
  Maintain and manage the list of vulnerable tenants eligible for the gardening scheme. Ensure eligibility criteria are met, respond to enquiries and complaints, and act as the main liaison with gardening contractors to ensure high-quality service delivery.

• Community Centre Management:
  Oversee the day-to-day operations of local community centres, including managing bookings, hirer agreements, invoicing, and payments. Ensure compliance documentation is up to date and that centres are safe, secure, and well-maintained.

• Resident Engagement Projects:
  Work closely with the Resident Engagement Manager to deliver a range of engagement and equality-focused projects. Provide advice, training, and support to residents to encourage active participation in local initiatives.

• Promote Inclusion and Participation:
  Actively encourage involvement from underrepresented groups and support the development of self-managed community centres as vibrant, inclusive community hubs.

• Health & Safety and Compliance:
  Take responsibility for the health and safety of community buildings, ensuring that maintenance issues are reported and resolved promptly. Monitor compliance with relevant policies and procedures.

• Partnership Working:
  Build and maintain strong relationships with internal teams, external agencies, voluntary groups, and residents to support community development and engagement goals.

• Event and Activity Coordination:
  Facilitate local events and services such as open days, advice sessions, and social gatherings to foster community cohesion and increase awareness of available support.

• Data and Performance Monitoring:
  Collect and manage data related to resident participation and access needs. Use this information to inform service improvements and support performance monitoring and reporting.

• Experience working with diverse communities and in customer-facing roles.
• Strong communication and project management skills.
• Confident using IT systems including Word, Excel, and PowerPoint.
• Ability to work independently and as part of a team.
• A commitment to equality, diversity, and inclusion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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