Job Title: Mortgage Case ManagerLocation: AbergavennySalary: 25,000 to 30,000Hours: Monday to Friday 9 am to 5:30 pmBenefits:Pension 10% employer contribution with 5% employee contributionGroup Annual Bonus of up to 10% (subject to group/individual performance)25 days holiday plus bank and public holidaysX4 death in serviceStaff Mortgage SchemeUniformAbout the Mortgage Case Manager:Are you an experienced mortgage professional looking for real progression and a long-term career in financial services?We''re proud to be partnering with one of Wales''s most respected building societies to recruit a Mortgage Case Manager for their new flagship branch in Abergavenny - the regional hub for expansion into Monmouthshire, South East Wales and the Welsh Borders.This is a high-visibility, front-line role with a clear route to progression. You''ll be joining a successful and growing mutual that has been trading for over 100 years, now expanding further across Wales and into England. With over 200 million in assets and a strategy focused on specialist lending, the Society offers a dynamic and rewarding work environment.Responsibilities of Mortgage Case Manager: Deliver exceptional customer service through clear, effective communicationHandle and resolve customer enquiries, complaints, and concerns professionallyService and administer lending accounts, including updating customer records and producing statementsProvide timely and accurate redemption figuresReconcile payments received on cu