Development Support Engineer 12 month contract London (Hybrid) Inside IR35We are currently seeking a Development Support Engineer for an initial 12 month contract, based out of London.Fluent Japanese is mandatory Responsibilities;Provide high-quality partner support through our ticketing systems.Work closely with senior team members to implement operational readiness plans for Partner deliverablesImplement all SOPs with the highest level of quality across Access and Account, Hardware, Support, Release, and Events OperationsContribute to and maintain knowledge bases for support processes and operational workflowsParticipate in developer communications and support developer events and technical conferences Requirements;Should have good observation and analysis skills in relation to issuesCan handle multiple queries and shows courtesy even in pressure situationKnowledge about principles to provide customer satisfaction by meeting quality standardsAbility to learn and master specific softwareExcellent complex problem-solving skillsExcellent written and verbal communication skillsAbility to diagnose and address application issuesExperience on Jira administration, including workflow configuration, project settings management, and portfolio setupFluent written and spoken Japanese Preferred;Experience working in application and/or technical support fieldProject Management CertificationExperience Scripting in Python, JavaScript, and HTML5Understanding of current programming languages