Role: Technical Support EngineerLocation: Manchester (2 x a month onsite)Are you a technically curious support professional who enjoys solving data and API challenges?We''re hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.This isn''t a password-reset helpdesk role. As a Technical Support Specialist, you''ll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.What you''ll be doing:Troubleshooting API, data and integration issuesWorking with JSON, SQL and browser developer toolsSupporting agencies, advertisers and broadcastersReproducing and documenting bugs for EngineeringImproving documentation and customer workflowsWhat we''re looking for:2+ years in Technical Support / Product Support (SaaS environment)Strong troubleshooting mindsetExperience with APIs, JSON or web technologiesSQL or data analysis skillsClear communicator who can explain technical issues simplyWhy consider this role?Modern SaaS platform with real market impactRemote workingClear progression into Product, Engineering or Senior SupportCollaborative, low-ego cultureExposure to AdTech and Data analyticsIf you''re a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.