Key Responsibilities Provide technical support to end-users, both in person and remotely Install, configure, and maintain computer systems and software Implement security of the network, data and its storage and communication systems Assist with network administration tasks, including setting up user accounts and permissions Work together with other managers and directors in relation to IT matters Help manage the process for achieving agreed standards for Cyber Security and protocol Discuss, agree and maintain IT elements of the Business Continuity Plan Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR) Document technical procedures and create user guides. Collaborate with the IT Manager to implement new technologies and upgrades.General Responsibilities Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail. Support users in the use of computer equipment by providing necessary advice and/or training Maintain and update internal documentation and database systems in a timely manner Perform system administration and housekeeping activities Purchase (after approval) equipment and licenses (e.g., software, hardware etc) Ensure all IT deliveries are checked and stored in a secure location Secure disposal of old equipment following policy controls Assist the IT Manager with hardware installation and support, including desktops, lapto