Our client is seeking an operationally focused Business MI and Insight Analyst to join their Group Data, MI and Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role ContextKey ResponsibilitiesDeliver timely analysis on broking performance, productivity, handling activity, and service quality.Identify operational risks, bottlenecks, and opportunities for improvement.Produce actionable insight on capacity, throughput, and quality across operational teams.Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions.Produce and maintain dashboards that meet operational needs and data governance standards.Extract, transform, and analyse data using SQL, aligned to group data models.Support measurement of change initiatives and track benefit realisation.Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions.Essential:Experience within insurance operations, broking, or customer service environments.Strong SQL capability and experience working with structured data sets.Working knowledge of Acturis or similar broking platforms.Experience building and interpreting Power BI dashboards.Ability to translate data into actionable operational