Overview

Trustpilot is a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world''s largest independent consumer review platform and are expanding our Account Management function in London to support customer success after the sale.Our Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the post-sale customer journey, ensuring customers are satisfied and derive value from Trustpilot’s products. In this role, you will be responsible for the customer retention of our UK-based customers and act as a trusted advisor, developing long-term relationships and success plans for customers.What You''ll Be Doing

Establishing relationships with all customers to ensure overall satisfaction with Trustpilot products, strengthen adoption, and support contract renewal.Provide a premium experience by understanding customers'' business objectives and KPIs, and ensuring Trustpilot delivers against them.Share best practice examples that drive ROI.Position Trustpilot as the value-adding partner in targeted accounts.Act as a trusted adviser, advocating client needs to internal support, product, engineering and sales teams.Upsell Trustpilot’s products and identify new revenue opportunities.Increase renewal rates and reduce churn.Map accounts to identify cross-sell opportunities across the business.Influence lifetime value through higher product adoption, customer satisfaction and health scores.Onboard clients and ensure full utilization of their paid subscription.Who You Are

Experience managing a large portfolio of Mid-Market customer accounts with a focus on renewal/retention.Ideally 2+ years in account management.Demonstrated experience with subscription-based renewal models.Ability to build and maintain strong relationships with multiple stakeholders.Excellent communication and negotiation skills.Adept at uncovering new revenue opportunities.Strong ability to handle tough conversations professionally and with solutions in mind.Experience selling in a competitive environment.What’s In It For You

Flexible working options.Competitive compensation package + bonus.25 days holiday per year (28 after 2 years).Two paid volunteering days per year.Learning and development through the Trustpilot Academy and Blinkist.Pension and life insurance.Health cash plan, online GP, 24/7 Employee Assistance Plan.Full access to Headspace for mindfulness.Paid parental leave.Season ticket loan and cycle-to-work scheme.Central office with amenities and social opportunities.Access to over 4,000 deals and discounts; independent financial advice available.Talent acceleration programs for career growth.About Us

Trustpilot began in 2007 with a simple idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are open, independent, and impartial—helping consumers make informed choices and businesses to build trust and improve. We have 300+ million reviews, 64 million monthly active users, and operate across multiple cities globally. We are an equal opportunity workplace and value diverse perspectives and ideas.Join us at the heart of trust.Note:

Trustpilot is committed to creating an inclusive environment and will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Your data may be transferred and stored globally as described in our Privacy Policy.

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