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Customer Success Manager

role at

Robert WaltersThis range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

We are seeking a

Senior Customer Success Manager

to cover a period of leave. This role will lead the post-sales customer experience, driving adoption, engagement, and measurable value for customers across multiple solutions.Responsibilities

Lead customer success through mutual success plans, engagement strategies, and impactful frameworks.

Be accountable for customer success including vision planning, customer health, solution adoption, and measurable impact.

Coordinate customer interactions, establish success criteria, and maintain communication alignment across stakeholders.

Build relationships within accounts to support execution of customer strategies and roadmaps.

Deliver outstanding customer experiences through proactive communication, orchestrating resources, and tracking customer goals.

Drive adoption of products and solutions, using data insights to measure progress.

Champion innovation by sharing industry trends and advising on digital maturity.

Identify and mitigate customer risk, collaborating internally to create "get well" plans.

Act as the customer''s advocate internally, sharing feedback, use cases, and process improvements.

Contribute to thought leadership and best practices within the Customer Success function.

Skills and Experience Required

Bachelor''s degree and/or equivalent relevant experience.

7+ years'' experience in

Customer Success

within SaaS, Digital Marketing, or related industries.

Proven track record of guiding customers to achieve measurable business value.

Strong communication, presentation, and interpersonal skills, with the ability to engage at C-level.

Skilled in consulting and program management within large organisations.

Knowledge of software in digital marketing and/or digital media (e.g., data platforms, content management, customer journeys).

Ability to prioritise, multitask, and thrive in a fast-paced environment.

Flexibility to travel (approx. 20%).

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidatesSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

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City Of London, England, United Kingdom .

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