Emergency Housing Officer

Our client is looking to appoint an experienced Emergency Housing Officer to support the effective management of temporary accommodation placements. This is a key front-line role focused on helping the council meet its statutory housing duties, while ensuring quality, compliance, and tenancy sustainment for households in temporary accommodation. This role would suit a Temporary Accommodation or Tenancy Officer with a strong understanding of housing legislation and temporary accommodation regulations. The successful candidate must have experience using Locata or NEC systems and be confident managing a busy caseload. The position is hybrid, with a requirement to be in the office at least three days a week.The Role Manage and monitor a caseload of households in emergency and temporary accommodation Ensure placements comply with relevant temporary accommodation legislation and local policy Liaise with accommodation providers, landlords, and support agencies to secure and sustain placements Maintain accurate and up-to-date records using Locata or NEC systems Conduct reviews, inspections, and tenancy visits where necessary to assess property condition and client needs Provide advice and support to households on tenancy responsibilities and move-on options Respond promptly to housing queries, complaints, and safeguarding concerns Work closely with the Housing Options, Procurement and Allocations teams to coordinate housing solutionsKey Requirements Experience in a tenancy,
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