About the RoleWe are seeking a proactive and personable Customer Service and Leasing Representative to join the front-line team at a vibrant residential development. This position is ideal for someone with a passion for delivering exceptional service, managing residential lettings, and fostering a welcoming environment for residents and visitors alike.You will be instrumental in supporting the end-to-end leasing process and ensuring a smooth resident journey - from initial enquiries through to tenancy start and beyond.Key ResponsibilitiesLeasing and Tenancy ManagementRespond to tenant enquiries by phone and email in a professional and timely manner.Manage customer expectations and support throughout the resident lifecycle.Assist with leasing administration, including check-in/check-out reports and inventory checks.Conduct property viewings and follow up with prospective tenants.Prepare and maintain accurate records for new tenancies, including utility setups, council tax registration, and deposit handling.Utilise property management systems (e.g., Yardi) to generate tenancy agreements and manage resident data.Support branded marketing campaigns and participate in "open house" events.Assist with tenant application processes, including background and credit checks.Customer ExperienceManage the reception area, welcoming residents and visitors with warmth and professionalism.Deliver five-star service aligned with brand standards to tenants, contractors, and stakeholders.Proactive