Head of Operations £65,000 - £80,000 P/A Laindon - with national travel as required Full time Permanent 40 hours per week Are you a resilient and collaborative operational leader?Have you worked for FM, technical services, or engineering-led businesses? Attega Group is currently partnering exclusively with our client in recruiting a Head of Operations to join the team.The main purpose of this role is to oversee service delivery, engineering operations, and central support functions including helpdesk and administration. This role is critical to driving day-to-day performance, building future capability, and helping shape the long-term direction of the business.In return, our client is offering a salary of up to £80,000 P/A, depending on experience, plus 25 days holiday plus an extra day off for your birthday, car allowance, and more!This role is full-time and permanent. The hours of work will be 40-hours per week. Reporting to the MD, your responsibilities will include:Operational and Team Leadership Lead all operational, service, and support functions including field delivery, Helpdesk, and small works to deliver exceptional client outcomes and commercial performance.Ensure all contracts are staffed by fully competent and accountable teams, with a personal focus on appointing and developing Contract Managers and team leads.Embed a high-performance culture grounded in clear KPIs, system-driven workflows (Simpro), and accountability at all levels.Lead the development of succes