Weekend Customer Service Advisor – Based in Rossendale | Standard DBS Required
On-site | Rossendale
 £12.27 per hour
Saturday & Sunday | 8am–5pm or 9am–6pm
Immediate Start | Standard DBS Required

Are you based in Rossendale and looking for weekend work?
We’re currently recruiting Weekend Customer Service Advisors to join a busy, supportive team providing out-of-hours technical and repair support to customers.

If you're available immediately and have excellent customer service skills, this could be a great opportunity for you.

About the Role:

Due to increased demand, we’re looking for 3 team members who can handle incoming calls, prioritise emergency maintenance requests, and schedule appointments for field technicians. You’ll be working on-site in Rossendale as part of a fast-paced and rewarding operation.

Key Responsibilities:

• Answer inbound calls and respond to customer queries professionally
• Liaise with customers, prescribers, subcontractors, and operations teams
• Schedule and coordinate field-based repair appointments
• Handle urgent cases within tight service timeframes
• Log all interactions and update records accurately
• Action incoming emails and send documentation (e.g., health & safety, insurance)

What We’re Looking For:

• Previous experience in customer service (call centre or service-based role ideal)
• Confident communication skills, both written and verbal
• Organised, detail-oriented, and calm under pressure
• Good IT skills – Outlook, Excel, Word (training provided)
• Minimum 5 GCSEs (A–C) including English & Maths
• Must hold or be willing to obtain a Standard DBS check
• Friendly, approachable, and team-oriented

What’s in It for You?

• £12.27 per hour – 17 hours per weekend with 30-minute break
• Additional double time paid for bank holidays worked
• Free on-site parking
• 28 days holiday (pro-rata)
• Full training and ongoing support
• Career development opportunities in a growing company

If you're available to work weekends, live locally in the Rossendale area, and either hold or are happy to apply for a Standard DBS, we’d love to hear from you!

 Call us or apply now to secure your interview!