Head of Customer Operations

Salary: £35,000 - £40,000 per annum

Location: Remote (UK-based preferred)

Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We’re scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and we’re looking for a Head of Customer Operations to join our growing team.

This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader.

We're looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology.

Must Haves:

• Genuine enthusiasm for VR and gaming.
• Strong understanding of Shopify.
• Proven experience with CRM systems (HubSpot ideal).
• Solid grasp of logistics (domestic: UK & USA; international).

Nice To Haves:

• Experience in technology product launches.
• Marketing exposure: Email, Google Ads, Meta Ads.
• Understanding of China manufacturing and logistics.
• Hands-on technical support experience with technology products.

What You’ll Do:

• Manage our CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries.
• Lead and coordinate external customer service teams and agents during peak sales and seasonal periods.
• Collaborate with the Operations team to support global logistics and day-to-day operations.
• Oversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more.
• Manage refunds, returns, and replacements via international 3PL providers.
• Take ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others).

Why Join Roto VR

• Be part of a fast-growing VR hardware innovator shaping the future of immersive technology.
• Work independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company.
• Opportunity to work across multiple disciplines – operations, logistics, marketing, customer success.
• Competitive package with room to grow as the company rapidly scales internationally.

If this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an up-to-date CV.