Inside Sales SupportBasic salary 30k - 35kCaldicot - Office based Yolk Recruitment are working with a manufacturer of bonded steel and aluminium products, in search for an Inside Sales Support agent. This role will be customer service focused dealing with inbound enquires, processing orders and communicating with customers to understand their needs. Key Responsibilities: To support the commercial function in delivering customer excellenceUpdating clients with ETA''s for deliveriesDeveloping new targeted sales opportunities and lead follow-upsCommunicating with customers to understand their needs and requirements and identify sales opportunitiesProviding quotations upon requestAnswering customers questions, resolving their concerns and providing additional information via calls and emailsExplaining and demonstrating the functions and features of products and servicesResearching for new leadsKeeping up to date with product and service information and competitor offers Required skills Previous experience in internal sales or customer serviceExcellent customer service skills, both written and verbalPrevious experience in pre-painted steel or similar products would be an advantageAttention to detailGood time management skillsPositive, can-do attitudeTeam player Employee Benefits: Basic Salary - 30k - 35kBonus potential of up to 20%22days paid holidays + BH (raises to 23days after 2 years service)Company pension schemeOffice based (Caldicot): Mon-Fri, 08:00-16:00Free on-site parki