Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a

Director of Central Reservations.

This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.

Some of our

fabulous benefits

you will enjoy as a

Director of Central Reservations

are:

Salary: CompetitivePension scheme with company contributions50% discount in all our restaurants and Spas across our propertiesTeam member and Friends and Family rates across our propertiesComplimentary stay after passing probationExtensive discounts on our benefits platformAccess to private medical insuranceSupport through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can beInterest free season ticket loanEmployee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeingBike to work schemeRecommend a Friend incentiveComplimentary laundryFree meals on dutyOpportunity to join our taskforces to contribute to the business focuses, community and environmentEmployee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate

Director of Central Reservations , to join our

Central Reservations

Department

on a

permanent

basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a

Director of Central Reservations , your main duties and expectations for the role will include:Configure, utilise and manage the reservations management systems (i.e PMS; OTA extranets, Spa and FandB booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.Ensure the standard operating procedures ( SOPs) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and taken an immediate action by contacting relevant vendor if any issue arises.Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum saleImplement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and FandB offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

We areBest Employer for 2021 at Springboards Excellence AwardsOne of the happiest hotels in LondonEarth Check Silver Certified2 rosettesHoteliers Charter ApprovedPreferred Hotels and Resorts memberTop 100 in the Sunday Times Best Places to Work 2025

We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this

Director of Central Reservations

role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK

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