Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the role We''re looking for an enthusiastic and dynamic Client Relationship Manager with experience of ERP and HR systems, to manage the relationship with the GLA''s HR Shared Service with Transport for London (TfL). You will work closely with the Head of Business Improvement and the People Function to ensure a high-quality service is delivered for the GLA. You will have excellent stakeholder and relationship skills, and bring experience of delivering service and process improvements in an HR environment. You will be solution focussed and have experience of delivering change from a user-centred perspective. What your day will look like This will be a varied role with key activities including: Supporting the HR Shared Service and embedding this by developing, implementing and maintaining appropriate and effective systems and procedures Working across the People Function to identify any changes in GLA People policy and procedures which may have process or systems implications for the HR Shared Service and raise these with colleagues in TfL Acting as a key point of contact for colleagues for escalating potential concerns/delivery issue