Job Title: Customer Service Fire and Theft Claims HandlerLocation: Liverpool / SevenoaksSalary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annumJob Type: Permanent, Full TimeWorking Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 SaturdaysWhat you will be doing:Aim towards excellent customer service level expectations and take ownership of all inbound communicationPrompt investigation on the ownership of the vehicleEnsuring accurate payment to all Stakeholders on their claimsAttention to detail on all work done around the total loss aspect of the claimEnsure thorough chronological record keeping of all activity within file claim notesEnsure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound callsMaintain effective diary management to reduce settlement timeExpertly assess policy indemnity and identify fraud indicatorsWhat we''re looking for:Excellent customer service skillsNaturally empathetic and the ability to connect with peopleQuick fast paced problem-solving abilityPositive can-do attitudeGood IT skills and a confident communicatorPassionate about working as part of a teamHave the ability to make fast, informed decisionsExcellent organisational and prioritisation skills with a strong attention to detailHave a desire to develop skills and experience within the insurance industryThe ability to deal with challenging customers and third-party ins