OverviewBe part of something exceptional at Hallmark Luxury Care Homes.

We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.

Responsibilities

Standardise processes for each of the Care home and Central Support applications / systems to ensure clear guidelines are in place to assist users and have one way of working

Application support (incident triage, analysis, resolution and closure) and business support systems and applications.

Visiting and working with home teams members to ensure correct use of application / systems. (Support training of users across the business)

Support IT strategy for strategic improvement initiatives

Vendor management for 3rd party applications, which includes organising and participating in monthly service review meetings including agenda, minutes and tracking of action items

Incident analysis and resolution which will require working with MSP and third-party vendors

Manage IT training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms

Proactively liaising and communicating to all stakeholders about notified changes and the impact

Working with Stakeholders on the implementation of new initiatives and projects

Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have

Assist Management in setting budgets

Support IT Manager with BAU activities

Qualifications

Experience in an IT administrator/support function role

Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills

Strong SharePoint skills would be an asset

Worked closely with Senior IT and wider business stakeholders

Application support, maintenance and implementation

Review and analysis of business cases

Champion new projects and gather business requirements

Why Join Hallmark?We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.

Hallmark Rewards – access to discounts, cashback and wellbeing resources

Life Assurance

Pension Scheme

Optional Health Cash Plan

25 days annual leave + bank holidays

Buy and Sell annual leave options (*up to 5 days)

Industry-leading training and development opportunities

Supportive team environment with a values-led culture

A workplace that truly cares and champions your growth

Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.

Interested?Please send your CV and a short cover note to

Recruitment@hallmarkcarehomes.co.uk

Let’s shape the future of care together.

Location and AvailabilityWe continuously post new opportunities in various locations. Check back for updates on Information Technology Support Analyst roles.

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