The OrganisationA large, complex and forward-thinking organisation committed to delivering an outstanding employee experience through high-quality, people-focused services. Following changes to further enhance the service, my client is keen to recruit an experienced HR professional to lead the way in continued improvements and support the team. Operating in an evolving environment, this organisation places strong emphasis on collaboration, continuous improvement, and inclusive practices across all aspects of our work.The RoleOverseeing recruitment and operations, you will lead a critical HR function with responsibility for both recruitment operations and core people service delivery. You will oversee a centralised service, ensuring seamless, efficient and high-quality support across the entire employee lifecycle.Key aspects of the role include:Leading a high-performing shared service team, delivering first-line support, onboarding and offboarding, contract administration.Overseeing recruitment coordination, ensuring an efficient, inclusive and customer-focused experience for candidates and hiring managers.Driving continuous improvement across HR operations, streamlining processes, enhancing governance, and improving service delivery.Building strong partnerships across key functions to ensure joined-up, reliable operational delivery.Supporting organisational change initiatives by providing operational insight and maintaining service effectiveness.Using data and metrics to moni