Support Administrator

Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy.

Objective: To provide the best possible service to our client’s customers by overseeing the production process and ensuring customer needs are met.

Salary: £27,000 - £30,000 depending on experience

Hours:  37.5 per week                 

Tasks

Essential experience needed:

• Reporting initially to the Key Accounts / Production Control coordinators, Manager if business need demands.
• Ensure production orders are correctly planned, dated and processed according to business needs.
• Reports, including monitoring of daily live order reports, KPI reports for overdue and forward monitoring and expediting.
• Dealing with customers and suppliers as and when required.
• Following internal procedures relevant to daily tasks.
• General admin duties as required.

Preferred experience needed:

• Liaise with all areas of the business to ensure customers’ requirements are met.
• Creation and of codes, BOMs, routings and production orders in SAP.
• Maintaining sales and production data within SAP, including pricing, part numbers text, material substitutions, labels, BOMs & routings.
• Ability to build relationships with colleagues, customers and suppliers.
• Provide cross functional training as required.

Education and training

Essential:

• Negotiation Skills
• Customer Service NVQ or Equivalent  

Preferred:

• GCSE Minimum
• Driving Licence                              
• Product Training

Preferred Further Experience              

• Proven experience in a busy sales environment                            
• Product knowledge in the Hydraulics Industry
• Presentation Skills
• Negotiation Skills
• IT Skills (Excel)
• SAP
• UK Production Processes / Capabilities             

Essential Work Behaviour       

Independent

Organisational Skills

Communication Skills (Verbal)

Communication Skills (Written)

Ability to work under pressure

Excellent Telephone manner    

Problem solving / analytical mindset

Reliable

Team Player