Job Title: Customer Service Advisor - Initial Contact WorkerLocation: HaveringContract: Full-time tempPay Rate: 16.84 PAYE hourStart Date: Urgent - Immediate StartAre you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)!About Us:The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast-paced, multidisciplinary environment, where every day is an opportunity to impact lives positively.What You''ll Do:As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support. You''ll work closely with a team of professionals to ensure that residents receive the care they need.Key Responsibilities Include:Manage inquiries via phone, email, and face-to-face interactions.Deliver clear, accurate, and empathetic guidance to residents and carers.Process referrals and gather relevant information for appropriate teams.Maintain accurate records on our Adult Social Care database.Conduct strengths-based conversations, focusing on individual needs.Collaborate in a high-pressure environment to ensure timely responses. What We''re Looking For:Knowledge of relevant legislation (Care Act 2014, Equality legislation, etc.).Experience in busy customer-facing roles, ideally within Adult S