1st/2nd Line IT Support Engineer Wirral (with travel in the North West to client sites as required) £28-32k plus competitive benefits Full-Time, Permanent-9am-5.30pm Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and