Customer Service Executive position, Marlow, £28000 - £30000 Your new company A leading provider within their industry offering an opportunity to join their fast-paced and expanding team. Your new role As the Customer Service Executive, you will be responsible for:Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback.Deliver a high-end, concierge-style service to clients.Act as a key point of contact for customers, building trust and long-term relationships.Collaborate with suppliers to confirm logistics and maintain strong working relationships.Resolve any customer issues efficiently and professionally.Support the finance team by reviewing and approving supplier invoices.Assist in the rollout of new customer service software alongside the Manager.Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback.Escalate any service-related risks or concerns appropriately.Maintain relationships with suppliers and build a positive rapport.Follow internal processes and participate in project-based initiatives.What you''ll need to succeed In order to be successful in applying for the role of Customer Service Executive, you will:Have proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus).Be highly organised and methodical with the ability to manage multiple priorities simultane