Gordon Ramsay Academy

in

Woking

is

seeking

an enthusiastic and organised

Guest Relations Executive

to join our team on a

12-month maternity cover contract

.In this pivotal front-of-house role,

youll

be the first point of contact for guests

welcoming them with warmth and professionalism, managing bookings, and supporting the smooth running of classes and events.

Youll

also play an integral part in the day-to-day administration of the Academy, helping deliver an exceptional experience for every guest who walks through our doors.This is a Full-time, fixed-term (12-month maternity cover).What

you do as

Guest Relations Executive:Welcoming and checking in guests for classes, events, and private bookingsManaging reception duties during opening hours and weekendsHandling phone, email, and online enquiries with outstanding customer serviceCoordinating and updating guest bookings using our booking systemProviding administration support across departments

events, HR, kitchen, and morePreparing class materials, maintaining guest refreshment areas, and supporting online classesEnsuring the reception area remains inviting and well-maintained at all timesProcessing additional purchases/payments from guests in person and over the phoneSchedule, produce and circulate reports in a timely mannerManage administration tasks in relation to staffing, including updates to HR Fourth systemWhat

Were

Looking For

:Previous experience in a guest-facing or receptionist role is highly desirableYou must be available to work full time including some evenings and weekendsExceptional communication skills

both written and verbalStrong administration skills with excellent attention to detailOrganised, proactive, and confident managing your own workloadA warm, friendly personality and a passion for hospitalityComfortable using Microsoft Office and learning new digital systemsA team player who thrives in a fast-paced, collaborative environmentInterest in food, cooking, or events is a bonus!Full-time, fixed-term (12-month maternity cover)What we offer you:Competitive Pay RateWage stream employer-Employees can access up to 50% of wages before paydayAccess to our world-class training and development opportunities globally including WSET Accreditation Levels 1-3Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environmentA fantastic 50% staff discount on food and drink in UK restaurants50% discount on Gordon Ramsay Academy classes and courses for you and Friends and FamilyPreferential Room Rates at Gordon Ramsay Restaurants partner hotels30% Discount on bookings for your Friends and Family in all UK RestaurantsMYNDUP - you can get up to 2 hours a month free, anonymous mental health support and wellbeing, counselling or therapy50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotelsAmazing family meals on dutyIf you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you.We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic

self

and we truly celebrate diversity in every sense.We are successful at what we do by cultivating talented teams with diverse skills and backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

TPBN1_UKCT