Customer Services Advisor

One of my local government clients are currently recruiting an experienced Customer Services Advisor on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: To provide library services and support to access and use library services to all residents, students, and anyone employed in MTCBC. Main Responsibilities: Opening and closing of Merthyr Tydfil Central Library. To assist the Library Manager in supervising library staff and ensuring that assigned duties are carried out. To assist the Library Manager in organising and overseeing the Homelinks library service, and collecting usage figures. To assist the Library Manager in oversight of the Reservation Service. To assist the Library Manager in carrying out banking of takings. To assist the Library Manager in taking visitor figures from people counters at Merthyr Library. To assist the Library Manager in answering enquiries from library users. To carry out customer service duties on Library Reception i.e. issue and discharge of books; shelving of library books; enrolling library members; collecting fines; dealing with library members enquiries; assisting library members to access and use IT equipment at the Library; assisting library members to access and use online library services. The jobholder will be expected to complete
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