Job Title: Customer Service Duration: Temporary Job Type: Full Time, 37.5 Hours Location: 2 Prince''s Way, Solihull, B91 3ES Length of contract: 3 Months Pay Rate: 14.70 Start Date: TBC Hours: 9am - 5pm Mon - Thu and Fri 9am - 4.30pm Hybrid: 1 in the office 4 days from home (Monday in the office but may defer on occasions)About the RoleThe Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.Key ResponsibilitiesSupport the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.Deliver metering services in line