Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT andamp; Business users) on functional issues. Follow service management processes (eg Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME''s on functional issues. Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (eg Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME''s on functional issues. Coordinate communications between suppliers, OEM, and business stakeholders for their particular area. Track and report progress to stakeholders. Your Profile: Essential skills/knowledge/experience: IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points. Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management