Head of Customer Delivery Location: Manchester, M1 3BN office based Salary: circa 60k dependent on skills and experience + BenefitsFull timeCiptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team.In this pivotal role, you ll combine strategic delivery leadership with hands-on mentoring, ensuring projects are delivered to the highest standards and that our customers receive an exceptional experience from onboarding through to go-live. You will play a key role in aligning technical execution with customer needs, driving quality, and fostering a culture of collaboration and excellence.Duties include but not limited to: Lead, mentor, and support a high-performing team of developers, sharing technical insights and promoting best practicesChampion customer-centric development, ensuring solutions meet real-world needs and business goalsManage the full delivery lifecycle for customer projects, from planning and onboarding to implementation and post-launch supportBuild and maintain strong relationships with customer stakeholders, ensuring effective communication and expectation managementIdentify and address project risks, resolve delivery challenges, and continuously refine delivery processes for greater efficiency The ideal candidate: Proven track record in delivering large-scale, complex B