Reports to Systems Manager - Markets TechnologyWith continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We''re after experienced individuals to help us deliver high quality, and seamless IT experiences across all business functions.The purpose of this role is to work alongside colleagues in the Markets Technology Applications Team (MTS) to give our clients, and our colleagues the best possible experience of Aztec’s client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors.The role involves a range of tasks from proving general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies.Key responsibilities

Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst to assist in the scoping of requirements to ascertain timelines and expectations, identify if realistic and manage expectations.Support of engagements with client facing teams, over the life cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasksProvide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly, if any additional information required. Determine if the issues appears to be data or user related and assess the complexity of the task. Monitor the SR escalations and incidents and ensure that they are assigned as soon as resource becomes availableTo assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, timeframes, priority and locating a resource or delegate work where necessary to other resourcesApplication and report testing System Integration Testing (SIT) and reconciliation activities in line with testing strategy. Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRsProvide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Providing input around internal processes to create and enhance efficienciesUnderstand the groups change management framework and ensure that any system, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deploymentMentoring and assisting with the development of more junior team members as well as deputising for managers where appropriate in project areas or BAULead peer meetings where required to support projects, processes and co-ordinationSkills, knowledge and expertise

Technical financial services industry knowledge, with prior business experience in private equity or real assets an advantageStrong technical financial services industry knowledgePart or fully qualified in a relevant professional qualification (ACCA, ACA, ICSA or relevant IT qualification)Prior business experience in private equity or real assets would be advantageousAdvanced PC skills, notably MS Office suite (MS Word and MS Excel)Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contactsPrevious working experience with eFront Invest, or with private equity using equivalent systemsGeneral problem solving and a methodical approachGenuine interest in technology and systemsWe will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a business that puts our people and clients at the centre of everything we do.We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:Benefits

Discretionary bonus scheme plus management incentive programmeFlexible, hybrid workingPrivate medical insurance, including eye carePermanent health insuranceLife assurance (death in service and critical illness benefit)Worldwide travel insuranceAbility to work abroad for up to 3 weeks per annumOnsite parkingHealth and wellbeing programmesSignificant investment into your personal and professional development

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