Collections / Customer Service AdviserWatford (Office Based) Specialist Property Finance LenderWe''re looking for a Collections / Customer Service Adviser to join a growing specialist lender in Watford. This role sits at the heart of the customer journey - supporting borrowers throughout the life of their mortgage agreement and ensuring positive outcomes, particularly where accounts require additional support.If you have collections or arrears experience in financial services and enjoy helping customers find solutions, this could be a great next step.Responsibilities:Manage and support customers throughout the life of their mortgage agreementContact clients to discuss arrears and agree sustainable repayment solutionsHandle inbound and outbound communication (phone, email, SMS, live chat)Manage accounts within collections queues and respond to customer requestsSupport litigation and repossession processes where requiredIdentify and support vulnerable customers in line with regulatory standardsWork closely with third parties such as solicitors and field agentsExperience required:Experience in collections or arrears management within financial servicesExperience supporting vulnerable customersStrong communication and negotiation skillsGood understanding of financial services regulation and customer outcomesHighly organised with strong attention to detailGood standard of education including Maths and EnglishFinancial services qualifications (CeMAP, FPC or similar) advantageous£30