Digital Learning Systems Administrator - London, CHARITY PEOPLECharity People have partnered with an amazing health foundation to recruit a Digital Learning Systems Administrator.

Salary offered £29,000 per annum. Hybrid - going to London (SE1) twice a week. This role has come available due to growth and promotion. This is an exciting opportunity to join a lovely forward-thinking team.

The Digital Learning Systems Administrator will play a key role in supporting the smooth day-to-day running of the Academy''s online learning platform and digital learning experience. You will work closely with colleagues across operations, communications and programme delivery teams to upload and maintain course content, support learners and facilitators, and troubleshoot any technical issues across our digital platforms. You will be highly organised, confident with digital systems, and committed to ensuring a first-rate user experience for participants across the Academy''s digital learning offers.

Duties and responsibilities

Upload and maintain course materials, resources, and learning activities for participants and members on the Learning Management System (LMS), website (Word Press) and Customer Relationships Manager system (Salesforce)

Ensure all content is accurately formatted, up to date and published according to programme timelines

Maintain user enrolment and access permissions across programmes

Act as a first point of contact for technical issues and LMS-related queries from participants and facilitators

Troubleshoot issues and escalate as needed to the Academy Online Manager or IT support

Monitor learner engagement and completion data and flag issues to programme leads

Liaise with programme leads to ensure digital delivery aligns with programme plans

Schedule and support live online events including set-up of Zoom/Teams links, testing, and post-session uploads

Assist with the creation of learner guidance materials or FAQs

Run regular reports on learner activity and completion

Assist with survey distribution and feedback collation for online programmes

Contribute to process improvement for managing online content and learner support

Work with colleagues to improve user journeys and consistency across programmes and digital systems.

Person Specification

Strong IT skills and confidence working with digital platforms

Experience using digital platforms in an ewducations or professional setting

Proven organisational and administrative experience

Experience supporting customers, users, or learners

Experience with Word Press

Experience with CRM systems (e.g. Salesforce) or event platforms (e.g. Eventbrite)

Friendly, supportive and professional approach

The role closes on 3rd September, 2025. Candidates shortlisted for this role will be asked to answer one question. First stage interview on 9th September, 2025. Second stage interview on 17th September, 2025. Please apply if interested in this role.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

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